Field Service

Field Service


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The Field Service Sector is experiencing many changes in the way different services are offered and undertaken and is continually seeking to improve customer care whilst containing costs.

The adoption of mobile applications and wireless technology is providing a powerful solution to field service workers. By implementing real-time data access it is bringing instant, up-to-date information and improving productivity throughout the remote workforce by improving communications.

Now, more and more organisations are deploying wireless and mobile technology integration, including seamless roaming capabilities as part of their long term strategy; to ensure quality and continuity of customer care at lower costs.

Facing The Challenge

One positive move in creating and maintaining excellence in quality of service is by adopting Seamless Roaming as part of the mobile data strategy.

New technologies such as Seamless Roaming, and new applications of existing technologies, such as GPRS or 3G, are being used in the search for operational efficiency to achieve mobile data from any location. Standards such as WiFi will help facilitate access to and the sharing of data for employees anywhere within the organisation, and prove to be a vital tool in all business objectives.

Reliability and ease of use is king when deploying any mobile computing solution. Brand helps remove any obstacles and ensures the user stays part of the organisation, both reliably and securely.

The Technology

Brand’s Apollo solution, matured over 18 years of successful deployment, is making mobile data a reality for business-critical data applications using Seamless Roaming for organisations across the world. Providing a secure connection for the mobile user whilst travelling from location to location, it removes the uncertainty of using a wireless network to transfer vital information by transparently integrating GSM, GPRS, 3G and WiFi networking with LAN environments, both within the enterprise, and in the field and provides automatic recovery from dropped connections with out repeating any data transactions and assures that data is never lost, corrupted or compromised.

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Brand’s mobile data solutions offers mobile users the added benefits of high compression levels, fast packet loss recovery and dynamic seamless roaming between WiFi, GPRS, 3G and other bearer networks depending on availability during the same transaction.

Another major concern for the remote workforce would be the security of data information and network security. Brand provides significant protection to the network and data by using authentication and encryption security which complies with all the standards.


Mobile Data represents an important step towards a new way of working within field service sector. Both the organisation and workforce benefit from the implementation of mobile technologies; as it makes the working process more effective and efficient. In addition, customer service is dramatically improved by information being made available wherever the service is being carried out and insuring records are accurately updated.

Brand’s solutions are deployed in many organisations across the world and Brand specialises in implementing mission critical wireless strategies. Brand’s Apollo solutions make mobile data a reality using session management. It removes the uncertainty of using a wireless network to transfer vital information and ensures compatibility with almost all data devices and networks resulting in a future-proofed investment for any organisation, allowing access to all IP-based applications from the Head Office to the field.

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